FAQs
FAQs
Where do you ship to?
We currently ship across the United States. International shipping will be available soon.
How long does delivery take?
Orders are processed within 1–3 business days. Standard delivery within the US usually takes 5–10 business days.
Can I track my order?
Yes! Once your order has been shipped, you’ll receive a confirmation email with a tracking link to follow your package.
Do you offer free shipping?
Yes, we offer free standard shipping.
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unused, and in their original packaging. To start a return, simply contact our support team.
Can I exchange an item?
Yes, you can request an exchange for another size or style (subject to availability).
How do I choose the right size?
Each product page includes a detailed size chart. We recommend measuring yourself and comparing your measurements with the chart to ensure the best fit.
Are your products sustainable?
We work with trusted suppliers who prioritize quality and ethical standards. Many of our items are made from eco-friendly fabrics and responsibly sourced materials.
How can I contact customer support?
Our team is always here to help. Reach out to us at contact@luvlya.com and we’ll respond within 24 hours.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover, Diners Club) through Shopify Payments.
You can also pay quickly and securely using Apple Pay, Google Pay, and Shop Pay.
